Terms & Conditions
1. About us
Name of the company: KBY TRANSFER SERVICE
Address: Belgrade, street Tadeuša Košćuška no.86
Responsible person: Branimir Sekulic
VAT: 109027759
Company's ID no: 63871923
Activity Code: 4932
Current bank account: 170-0050027527000-05 Unicredit Bank Srbija
Telephone: +381 (0)64 900 2 300
Email: office@kby.rs
2. General Terms of Service
2.1. General Terms of ServiceSales of services through our website are carried out within the registered activity of KBY TRANSFER SERVICE, Tadeuša Košćuška No.86, ID no. 63871923, where KBZ TRANSFER SERVICE acts as a Service Provider for transferring services through this Website to Clients.
By completing your reservation, you confirm that you have read, understand and accept the following conditions. You furthermore confirm that you possess the legal authority necessary to accept these terms and conditions in your own name or on behalf of any companions. As such, upon completion of your booking your responsibilities include due payment, notifying us of any modification or cancellation of your reservation, as well as informing all other travellers in your group of their reservation details.
We strive to be as precise as possible in the description of the services, in displaying of images and prices, but we can not guarantee that all the information is complete and error-free. All cars displayed on the site are part of our offer and do not imply that they are available at all times.
3. Transfer
A transfer is transportation of one or more passengers from one location to another.
The transfer is carried out with a vehicle which fits a particular number of passengers and pieces of luggage.
In order to use the transfer service, Client needs to specify the pick-up and drop-off locations (e.g., airport, seaport, railway station, bus station or any other specific address within the city limits).
The driver waits for the Client in the pick-up location holding a sign with the Client's last name on it.
A confirmation voucher (further "the Voucher"), which Client receives after booking, must be shown to the driver.
4. Booking
To make a booking, Client must fill in all the required fields on online booking form. Client must enter his/her information using Latin characters.
Client must type in or choose a city or an airport as his/her pick-up and drop-off locations.
It is necessary to choose a desirable type of vehicle. Client shall be aware that all children (regardless of their age) are counted as passengers and must have an individual seat.
It is required to enter the travel details: pick up time, address, flight number (or bus, train, ship information) as well as the contact information. Client must be responsible for entering correct mobile phone number and must be in touch at the time of arrival.
It is necessary to choose payment option: credit card payment or making the payment to the bank account of KBY TRANSFER SERVICE. For more details check Payment Policy.
In order to confirm the booking, KBY TRANSFER SERVICE sends the Voucher to the Client’s e-mail address. The Voucher shall be printed and carried by Client.
The Client is responsible for accuracy of all of the travel details. Client must check and ensure that all information he/she provides is correct and complete. In case of transfer failure due to incorrect data in the Voucher (e.g., contact information, pickup time and place), no funds will be refunded to the Client. Client shall also ensure that the local time in the country of transfer is entered.
If our system fails to find available service in our database, please send an written request for transfer on our email address reservations@kby.rs
Immediately after payment has been made, you will receive the confirmation via email that will contain all travel data, 24hour assistance telephone number and the confirmation of payment or instructions for payment with the amount depending on the type of payment you have chosen. This will constitute the formal contract between yourself and the Supplier. The date of the contract will be that which appears in the confirmation.
Once you have received the confirmation, it is your responsibility to carefully review all the details there within and ensure that all the information is correct. We cannot be held responsible for errors or discrepancies that may appear in your confirmation letter. Should you detect any error or discrepancy in your transfer details, you must communicate them to us a minimum of 24 hours before your first scheduled transfer. For further details, please see our policy on modifications and cancellations.
5. Meeting the driver
The driver must meet the Client in the pick-up location at the time specified in the Voucher. The driver will be holding a board with Client’s name on it.
The driver will be waiting for Client for 1 hour if the meeting point is airport. For any other meeting points, waiting time will be 10 minutes. If within this time the Client and the driver fail to meet, the order shall be considered cancelled.
The driver may want to contact the Client by mobile phone prior to departure to arrange the meeting.
If for some reason the driver cannot pickup the Client in time, he/she must inform the Client in advance.
The Client must be waiting for the driver at the meeting point at the time specified in the Voucher.
If any changes occur (arrival or departure time, location, late/rescheduled flight, in case of layovers, please have in mind that we can follow only details of the flight that are in the reservation details), client must call number for emergencies (written on voucher), so we can be advised of changes.
If the driver fails to show up in pick-up location at the time specified in the Voucher within 10 minutes and does not answer the phone, the transfer shall be considered cancelled. In order to receive a refund, the Client must prove that he/she was, in fact, waiting for his driver at the time and place specified in the Voucher. A picture of time board showing the current time and date will serve as an acceptable proof. The Client must send an email with all the details to office@kby.rs Luggage
The number of allowed luggage is one piece of medium-size suitcase per person. If there is an excessive luggage, it is the Client's duty to inform KBY TRANSFER SERVICE about it.
If Client has extra-size items or any other special request (i.e. transfer of pets), it is his/her duty to inform KBY TRANSFER SERVICE in advance by e-mail reservations@kby.rs
When leaving the vehicle, please check that you have taken all your items and luggage with you. In case you forget the laptop or similar, we will gladly send you the item by post at your expense.
6. Payment policy
6.1. Types of payment
Payment of services on our website can be done in one of the following ways: a) payment cards - VISA, Maestro or MasterCard that support payment via the Internet; b) payment of the amount of the service to the bank account of the company KBY TRANSFER SERVICE .
a) Card payment is realized in cooperation with AllSecure ltd and UniCredit Bank Belgrade and is performed in a safe and certified way through AllSecure Paymet Gateway, by simply entering the payment card information.
Please check with your bank that issued your card whether your card supports payment via the Internet.
b) For payment of the amount of the service to the KBY TRANSFER SERVICE bank account you do not need a card, but you have to make the payment on time, so that it will be in the account of the company 24 hours before the pickup time you indicated when booking. Payment instructions will be in the Voucher. We recommend that, for this type of payment, the reservation is made at least 36 hours before pickup time.
6.2 Data protection for card payments
When entering payment card information, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol, using the latest sophisticated data tokenization methods, and in accordance with PCI-DSS standards. The security of data in the purchase is guaranteed by the processor of payment cards- All Secure and PCI DSS. No information about the payment card is available to the Supplier at any moment.
3D Secure Protection for All Merchants and Customers - AllSecure Payment Gateway uses the highest global standards of protection and privacy of data. We use AllSecure Payment Gateway and we are automatically included in 3D-Secure protection, thus guaranteeing clients the security of purchasing. Client payment card numbers are not stored on the Supplier's system, and the entry itself is protected by SSL data encryption.
PCI DSS Standards - AllSecure Payment Gateway is consistently complying with all the requirements of card organizations in order to increase the level of security of traders and customers. From 2005 to the present, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures for processing, storing and transmitting sensitive data. PCI Standards protects sensitive cardholder data during the entire payment process: from the moment the data is entered at the Supplier's point of sale, during communications between the Supplier and relevant banks and credit card organizations, and the subsequent storage of such data.
6.3 Refund
In the case of a refund to the Client who has previously paid by payment card, in part or in full, this refund is made exclusively through the same VISA, Maestro or MasterCard card used for payment. This means that our bank on our request will make a refund at our Clinet's bank account.
All payments will be done in Serbian dinar (RSD). If payments are made with cards issued from non-serbian banks, price will be converted to settlement currency (EUR) based on NBS (Serbian National Bank) exchange rate. When charging your credit card, already converted amount will be converted to your local currency, based on exchange rate provided by credit card providers. Price displayed in EUR on our website is informative and can differ based on your bank exchange rate.
7. Modifications to Your Booking
Any requested change to your booking must be sent to us in writing to the following email address: reservations@kby.rs. All modifications are subject to approval by the Supplier, confirmation of which will be sent to the email address provided at the time of booking. Modifications, subject to the conditions outlined above, are allowed up to 24 hours before your first scheduled transfer.
You will be responsible for any increased costs incurred in the requested service as a result of any modification to your booking. Increased costs may result from changing: the size of a vehicle, your destination, extras, etc. You will be informed of any increased costs in the service via email which will include also payment instructions. Such payment must be received before your scheduled transfer.
If a requested modification to your booking results in a reduction of the price of your requested service, you will be reimbursed the difference if your modification request is received a minimum of 24 hours before your first scheduled transfer.
The Supplier will be monitoring your flight arrival time according to the information provided to us during the booking process. However, if your flight is delayed by 3 hours or more, your flight number changes, you miss your flight or if your flight is cancelled, you must inform us by calling the 24hour assistance number found in your Voucher. Any resulting modification to your transfer details, including collection time, is subject to acceptance by the Supplier.
Once your plane has landed, the Supplier will wait a maximum of 60 minutes at the meeting point indicated on your Booking Voucher. If you feel that your group may take longer than 60 minutes to arrive at the meeting point (due to passport control, customs, baggage claim, lost baggage, etc.) please call number for emergencies written on your voucher. Should the driver be required to wait past 60 minutes, this will be subject to availability and your transfer may be subject to an additional charge. If the driver has not been advised of any delays, the service will be cancelled and payment forfeited. In meeting points other than airports the driver will wait a maximum of 10 minutes for your group to arrive.
8. Cancellations by You
All cancellation requests must be received, in writing, at our email address reservations@kby.rs
If the cancellation is made minimum of 24 hours before the time of your first scheduled transfer, you will be refunded within 7 working days 100% of the service price minus administrative fee.
If the cancellation is made less than 24 hours before the time of your first scheduled transfer, you will NOT be refunded
Cancellations meeting the terms outlined above will be refunded using the same method of payment and currency used at time of purchase.
9. Cancellations by Us
There may be rare instances in which we need to cancel your booking due unforeseen circumstances. In these cases, we will inform you of your cancellation as soon as possible and issue an immediate and full refund for the service not provided.
